The Mediator's Handbook
BY JENNIFER E. BEER AND CAROLINE PACKARD
Presents a time-tested, adaptable model for helping people work through conflict. Updated to incorporated recent practice and thinking in a step-by-step process beginning with the mediator's first contact with the parties through forging an agreement. Long a popular textbook in universities, high schools, and training programs, this book is also a valued desk reference for professional mediators and a down-to-earth guide for managers, teachers, and anyone working with clients, customers, volunteers, committees, or teams.
New Society 2012 194 PP. Paper